Privacy Policy
Last Updated: November 30, 2023
This Dowling Privacy Policy describes how Dowling Company, Inc. and our subsidiaries and affiliated companies (collectively, “Dowling,” “we,” or “us”) collect, use, and disclose information about you. This Privacy Policy applies to information we collect when you access or use our website located at dowlingco.com or our other online products and services that link to this Privacy Policy (collectively, our “Services”). We may provide different or additional notices of our privacy practices with respect to certain services, in which case this Privacy Policy will not apply.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We may also provide you with additional notice (such as by adding a statement to the Services or sending you a notification), such as in connection with making material changes to this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you make an account, fill out a contact form or make a comment on our website. The specific information we collect depends on the context in which you provide it, and could include:
• your name
• email address
• mobile phone number
• your company name
• any other information you choose to provide
Information We Collect Automatically
We automatically collect certain information about your interactions with us or our Services, including:
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Location Information: We may collect information about the location of your device based on your IP address.
• Information Collected by Cookies and Similar Tracking Technologies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.
Information We Collect from Other Sources
We obtain information from other sources. For example, we may collect information from government agencies and Google Analytics. This information could include demographic information and site usage in accordance with this Privacy Policy.
Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may infer that you are looking to use certain Services based on your browsing behavior.
USE OF INFORMATION
We use the information we collect to deliver our Services and customize your experience with us. We also use the information we collect to:
• Provide, maintain, improve, and develop new products and services, including to debug and repair errors in our Services;
• Process transactions and send you related information, including confirmations and customer experience surveys;
• Personalize your experience with us;
• Send you technical notices, security alerts, support messages and other transactional or relationship messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by us and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our products and services;
• Consider you for employment;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Dowling and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations;
• Create de-identified, anonymized or aggregated information; and
• Carry out any other purpose described to you at the time the information was collected.
DISCLOSURE OF INFORMATION
We disclose personal information in the following circumstances or as otherwise described in this policy:
• If you write a comment or otherwise share content on our Services, we share this information publicly/with other users of our Services.
• If you choose to use integrations we offer on our Services, such as sharing your location through our Google Maps integration, we may share certain information with the integration partners.
• We may disclose your information with lenders, financial institutions, financial services counselors, governmental agencies and non-profit agencies providing affordable housing credit programs who can assist with financing and other services, pursuant to your consent or direction.
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Dowling, our users, the public, or others.
• We disclose personal information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may disclose personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Personal information is disclosed between and among Dowling and our current and future parents, affiliates and subsidiaries, and other companies under common control and ownership.
• We disclose personal information with your consent or at your direction.
• We do not disclose your personal information to third-parties for those third-parties to market their goods or services to you.
We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you.
ANALYTICS
We engage others to provide analytics services relating to our Services. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Dowling and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
YOUR CHOICES
Account Information
You may update and correct certain account information at any time by emailing privacy@dowlingco.com. If you wish to deactivate your account, please email privacy@dowlingco.com, but note that we may retain certain information as required by law or for our legitimate business purposes.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Browser Do Not Track
Our website does not support Do Not Track (DNT) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track, visit www.donottrack.us.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at privacy@dowlingco.com.